Customer Service Representative - Part Time As Needed Patient Registration
Core
Frontline healthcare customer service role managing patient check-in, registration, and insurance verification to ensure timely access to care.
Role type
Customer Service Representative (Patient Registration)
Builds
Patient registration workflows and insurance verification processes
Domain
Healthcare / Hospital Operations
Deliverable
product features
Required skills
Customer service, Communication, Multitasking, Attention to detail, Phone handling, Data entry
Preferred skills
Patient access experience, Medical registration, Insurance verification, Front desk experience
Technologies
Multiple computer systems
Responsibilities
Assist patients and families with the check-in process, Answer phones and gather accurate patient information, Navigate diverse insurance plans and coverage details, Enter demographics and medical data, Collect co-pays and provide cost estimates, Collaborate with nurses and physicians to ensure smooth patient flow
Seniority
Entry-level, hands-on IC