Team Lead Patient Access
Core
Lead a team of Patient Access Associates to ensure patient registration, data intake, and check-in processes run smoothly in a fast-paced hospital environment.
Role type
Team Lead, Patient Access
Builds
Efficient patient registration and data intake workflows for hospital providers
Domain
Healthcare operations / Patient Access
Deliverable
client delivery
Required skills
Team leadership, multi-tasking, technology adaptability, high-speed typing, phone handling, customer service, data accuracy, empathy, handling emergent clinical interruptions
Preferred skills
None stated
Technologies
None stated
Responsibilities
Work with Patient Access Associates to ensure their success and development; Ensure the team meets production standards, deadlines, and work schedules; Work on computers and answer phones to intake information in a busy environment; Help people who may be very ill or worried by listening and building rapport; Manage fast-paced work involving patient and insurance information collection
Seniority
Individual Contributor, Team Lead