Customer Service Representative - Part Time As Needed Patient Registration
Core
Frontline healthcare customer service role serving as the first point of contact for patients to ensure fast, accurate access to care and registration.
Role type
Customer Service Representative (Patient Registration)
Builds
Patient registration workflows and smooth patient flow within hospital operations
Domain
Healthcare / Patient Access
Deliverable
product features
Required skills
Exceptional customer service, communication, interpersonal skills, composure in fast-paced environments, multitasking, prioritization, attention to detail, navigating diverse insurance plans, data entry, collecting co-pays, providing cost estimates
Preferred skills
Experience with patient access, medical registration, insurance verification, or front desk
Technologies
Multiple computer systems for registration
Responsibilities
Assist patients and families with the check-in process, answer phones and gather accurate patient information, minimize delays in registration, build trust with patients during stressful moments, navigate insurance plans and enter demographics/medical data, collaborate with nurses and physicians
Seniority
Entry-level, trainable