Associate Director
Core
Leading backend operations for a global revenue cycle management (RCM) team of 800+ FTEs, ensuring P&L management, client delivery, and process compliance for healthcare clients.
Role type
Associate Director, Backend Operations
Builds
Backend service delivery for multiple healthcare clients/sites
Domain
Healthcare Revenue Cycle Management (RCM)
Deliverable
client delivery
Required skills
P&L management, team leadership (800+ FTEs), client relationship management, process improvement, operational compliance, project leadership, SLA/KRA management
Preferred skills
Domain expertise in end-to-end RCM functions, up-selling capabilities
Technologies
None explicitly stated
Responsibilities
Manage day-to-day operations and ensure middle management meets KRAs and SLAs; oversee backend service delivery for multiple clients; drive process changes to improve customer experience; manage client expectations and scope of work; coach teams on policy adherence and performance goals.
Seniority
Senior, hands-on IC with leadership span
