Global Customer Experience Portfolio Analyst
Core
Transform customer, partner, and distributor friction into a prioritized, governed, and measurable improvement portfolio by identifying pain points and translating them into actionable opportunities.
Role type
Senior Customer Experience Portfolio Analyst
Builds
Prioritized CX improvement roadmaps and opportunity briefs for execution teams
Domain
Industrial automation / Manufacturing / B2B
Required skills
Customer experience analysis, Opportunity discovery, Workshop facilitation, Roadmap planning, Portfolio management, Stakeholder coordination
Preferred skills
Journey mapping, Voice of Customer (VoC), Design thinking, Project management, B2B/Manufacturing domain knowledge
Technologies
Miro, Microsoft 365, Microsoft CoPilot
Responsibilities
Structure customer pain points from feedback, Translate pain points into problem statements and use cases, Facilitate opportunity discovery workshops, Develop CX improvement roadmaps, Track opportunity status and dependencies, Coordinate with Digital Transformation and Service Design teams
Seniority
Senior, hands-on IC
