Customer Support Agent
Core
Manage relationships with existing customers and support the external sales team in expanding the customer base for industrial automation spare parts and repairs.
Role type
Customer Support Agent (Sales Support)
Builds
Spare parts supply and repair services for manufacturing industries
Domain
Industrial Automation
Deliverable
client delivery
Required skills
customer relationship management, sales target achievement, quotation preparation, invoice processing, order tracking, complaint resolution, database management, lead generation
Preferred skills
troubleshooting, administrative skills
Responsibilities
Achieve sales targets and manage a geographical area; Maintain customer relationships and key accounts; Assess and price repair and supply jobs; Coordinate and follow-up on existing leads to generate new customers; Interface with customers regarding price, availability, and delivery; Assist with after-sales queries and investigate complaints; Work closely with workshops to escalate issues and provide feedback.
Seniority
Entry-level to Junior