Technical Customer Care (Hardware)
Core
Provide high-level technical support and post-sales service for industrial hardware platforms (PC x86/x64 and ARM) in the automation sector.
Role type
Hardware Customer Care Specialist
Builds
Industrial automation hardware platforms (PCs, HMIs, gateways)
Domain
Industrial Automation / Hardware
Deliverable
client delivery
Required skills
Hardware troubleshooting, Root cause analysis, Ticket management, Cross-functional coordination, Spare parts identification, Technical documentation interpretation
Preferred skills
SAP knowledge
Technologies
PC x86/x64, ARM, Microsoft Windows, Linux, Industrial fieldbus technologies, CRM systems
Responsibilities
Troubleshoot hardware issues, Manage support tickets, Coordinate with internal departments (Repairs, Engineering, Quality, etc.), Recommend spare parts and replacement solutions
Seniority
Mid-level (3+ years experience)