HR SERVICES SPECIALIST SR - AMERICAS
Core
Primary contact for employees and managers providing guidance on HR policies, resolving inquiries, and managing HR transactions via Workday.
Role type
Senior HR Services Specialist (Shared Services)
Builds
Efficient HR operations and employee experience through policy guidance and case resolution
Domain
Human Resources / Shared Services
Deliverable
client delivery
Required skills
HR operations, HRIS systems, employee lifecycle management, policy interpretation, case management, process improvement, training delivery, audit support
Preferred skills
Portuguese, Spanish
Responsibilities
Resolve HR inquiries related to onboarding, employee data, leaves, mobility, benefits, and payroll; manage escalated cases and recommend solutions; train new HR Specialists on procedures; partner with HR teams and vendors to resolve complex inquiries; maintain accurate employee data and documentation; monitor service performance through Workday Help; support system testing and process improvement plans; support audits, acquisitions, and reorganizations.
Seniority
Senior, hands-on IC