Advocate, Customer Experience (ACE)
Core
Oversee customer experience, serve as primary liaison for complaints and escalations, and coordinate cross-functional resolution across global operations.
Role type
Senior Customer Experience Advocate (Global Operations)
Builds
Customer satisfaction and trust through efficient issue resolution and root cause analysis.
Domain
Industrial Automation / Manufacturing / Global Customer Support
Deliverable
client delivery
Required skills
Customer complaint resolution, cross-functional collaboration, root cause analysis, case management, global operations support, action planning, stakeholder alignment
Preferred skills
Experience in Latin America, logistics/transportation background, CRM proficiency
Technologies
CRM systems, Microsoft Office Suite
Responsibilities
Oversee customer experience and serve as primary liaison for escalations; Support global operations across North America, Europe, and Asia; Coordinate cases related to access, logistics, transportation, and product quality; Lead root cause analysis and guide corrective actions; Motivate cross-functional teams to provide solutions.
Seniority
Mid-to-Senior, hands-on IC
