Unemployment Compensation Team Leader - Multiple Vacancies
Core
Lead a team of professional, technical, and clerical staff to manage unemployment benefits operations, ensure accurate benefit payments, and drive process improvements for Maine workers.
Role type
Supervisory Team Leader (Unemployment Compensation)
Builds
Unemployment benefits adjudication and payment processes for the State of Maine
Domain
Public Sector / Social Services / Workforce Administration
Deliverable
client delivery
Required skills
Team leadership and supervision, Unemployment security program laws and regulations, Process improvement, Performance management, Policy interpretation, Cross-agency collaboration
Preferred skills
High-volume operational environment management, Data-driven workload management, Operational change management, Public service representation
Responsibilities
Lead and manage a team of professional, technical, and clerical staff; Plan and prioritize unit operations to meet fluctuating workloads; Drive process improvement by analyzing workflows; Ensure accurate and timely benefit payments; Monitor performance data and metrics; Interpret and implement policy changes; Collaborate across teams and agencies; Represent the Bureau in formal settings including appeal hearings and court proceedings.
Seniority
Supervisory, hands-on IC