Manager, Benefits Support Services
Core
Lead a specialized function within TriNet's benefits operations, focusing on strategic planning, process optimization, and customer satisfaction for HR outsourcing clients.
Role type
Manager, Benefits Support Services
Builds
HR and benefits processes including COBRA, FSA/HSA claims, 401(k) support, and Leave of Absence management for SMB clients
Domain
Human Resources / Employee Benefits / HR Outsourcing
Required skills
Benefits administration, Team leadership, Strategic planning, Process optimization, Cross-functional collaboration, Data accuracy management, Regulatory compliance, Vendor coordination, Analytics, Change management
Preferred skills
PEO/HR outsourcing experience, Master's degree or MBA, CEBS, SHRM-CP/SCP, Lean Six Sigma
Technologies
Benefits administration platforms, Microsoft Office Suite
Responsibilities
Lead day-to-day planning and execution of a specific benefits discipline; Collaborate with internal teams to design and maintain an efficient support model; Handle complex escalations and provide direct customer support; Monitor service metrics to ensure high customer satisfaction; Mentor and coach team members and leaders; Ensure adherence to schedules and performance standards
Seniority
Manager, People Management
