Automotive Service Lane Manager
Core
Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, and maintenance of service records.
Role type
Service Lane Manager
Builds
Service department operations for automotive dealerships
Domain
Automotive / Service Operations
Required skills
Staffing and team management, Budget preparation and administration, Performance monitoring and reporting, Marketing plan development, Regulatory compliance (OSHA, hazardous waste), Warranty policy compliance, Parts inventory management, Customer relationship management, Technical training facilitation, Quality control and spot checks
Preferred skills
None stated
Technologies
None stated
Responsibilities
Forecast department goals and objectives, Hire, train, motivate, and monitor service staff, Prepare and administer annual operating budgets, Monitor department performance using reports and tracking systems, Develop and implement marketing plans, Ensure compliance with federal, state, and local regulations, Manage parts orders and special tool inventory, Conduct technical training, Handle customer complaints and establish follow-up, Maintain safe work environment and professional appearance
Seniority
Mid-level management
