Automotive Service Lane Manager
Core
Runs an efficient and profitable automotive service department by managing staffing, customer retention, cost controls, and daily inventory of technician time.
Role type
Service Department Manager
Builds
Service department operations for automotive dealerships
Domain
Automotive / Service Operations
Deliverable
client delivery
Required skills
Staffing and performance management, budget preparation, regulatory compliance, marketing plan development, parts inventory management, customer relationship management, quality control, safety compliance
Preferred skills
Technical training facilitation, liaison with factory representatives, vocational school partnerships
Technologies
Reporting systems, tracking systems, warranty systems
Responsibilities
Forecast department goals and objectives, hire and train service staff, prepare annual operating budgets, monitor department performance via reports, implement marketing plans for new and repeat business, ensure compliance with regulations and warranty policies, manage parts orders and special tool inventory, handle customer complaints and establish follow-up protocols, maintain safe work environment
Seniority
Mid-level, hands-on management