IT Technical Support Administrator I
Core
Provide on-site IT field services and end-user support for hardware, software, and network resources across clinical and office environments.
Role type
IT Technical Support Administrator
Builds
IT solutions, device deployments, and system implementations for healthcare facilities
Domain
Healthcare IT / Field Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware configuration, incident management, troubleshooting, change control, inventory management, device security, on-call support
Preferred skills
healthcare background, customer service, emerging technology assessment
Technologies
none explicitly listed
Responsibilities
Ensure IT solutions function optimally and meet end-user needs; manage incident and request tickets adhering to SLAs; perform analysis, configuration, installation, maintenance, upgrades, and retirement of hardware and software; follow change control procedures; manage device inventory and removal; support field services projects including acquisitions and new system implementations; communicate project updates and risks to leadership; participate in testing and documentation of emerging technologies.
Seniority
Entry-level, hands-on IC