Patient Service Representative I - AHWFB Surgical Specialists-Wilkes
Core
Front-desk patient access specialist handling scheduling, registration, insurance verification, and financial clearance for surgical appointments.
Role type
Patient Service Representative (Front Desk)
Builds
Patient appointment flow and financial clearance for surgical services
Domain
Healthcare / Surgery
Deliverable
client delivery
Required skills
Insurance verification, financial liability calculation, patient registration, Medicare/Medicaid policy knowledge, data entry, customer service, medical terminology
Preferred skills
Patient access experience, billing experience, certified medical assistant certification
Technologies
Microsoft Outlook, Word, Excel, ADT software
Responsibilities
Greet patients and monitor flow, complete registration and verify demographics/insurance, calculate and collect out-of-pocket liability, identify patients needing financial assistance, perform visit closure and scheduling, maintain knowledge of payer requirements
Seniority
Entry-level, individual contributor