Café Ambassador- Downtown Detroit
Core
High-end service specialist and digital banking guide who bridges the gap between technology and human connection in a community hub.
Role type
Customer-facing banking guide (IC)
Builds
Digital banking adoption and community financial health events
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, digital troubleshooting, conflict de-escalation, event hosting, compliance adherence, adaptability
Preferred skills
Banking experience, G-Suite proficiency, retail experience
Responsibilities
Proactively engage guests to guide them through digital tools, host local financial health events, resolve customer complaints and escalated issues, advocate for customers within compliance frameworks, foster an inclusive environment, support surrounding café locations.
Seniority
Entry-level to Mid-level, hands-on IC
