Intern - Branch Digital Activation (Damansara Intan)
Core
Act as a Digital Ambassador at branches to guide walk-in customers through self-service digital tools (PRUServices), manage queues, and support the shift from manual to digital servicing.
Role type
Branch Digital Activation Intern
Builds
Customer self-service adoption and branch operational efficiency
Domain
Insurance / Financial Services / Customer Experience
Deliverable
Dashboards & analysis
Required skills
Customer engagement, Microsoft Excel (analysis and reporting), basic digital troubleshooting, queue management
Preferred skills
Tech-savviness, communication skills, social skills
Responsibilities
Guide customers through PRUServices registration and self-service journeys; troubleshoot basic access issues; manage branch queues and direct customers to appropriate channels; track adoption data and prepare weekly dashboards; document customer feedback and pain points; maintain onboarding materials and logs.
Seniority
Intern