Café Ambassador- Walnut Creek - Full Time
Core
High-end service specialist and digital banking guide who bridges the gap between technology and human connection in a modern community hub.
Role type
Customer service specialist (banking guide)
Builds
Digital banking adoption and community engagement
Domain
Financial services / Retail banking
Deliverable
client delivery
Required skills
Customer service, digital ecosystem navigation, conflict de-escalation, event hosting, compliance adherence
Preferred skills
Banking experience, G-Suite proficiency, retail experience
Responsibilities
Proactively engage guests to guide them through digital tools, host local financial health events, resolve customer complaints, advocate for customers within compliance frameworks, foster an inclusive environment, support surrounding locations.
Seniority
Entry-level to Mid-level, hands-on IC
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