Part - Time Café Ambassador - West Town Mall
Core
Guide customers through Capital One's digital ecosystem and troubleshoot tech challenges in a high-energy community hub.
Role type
Customer service specialist (digital banking guide)
Builds
Digital banking adoption and customer support
Domain
Financial services / Retail banking
Deliverable
client delivery
Required skills
Customer service, problem-solving, de-escalation, digital tool guidance, compliance awareness
Preferred skills
Banking experience, G-Suite proficiency, retail experience
Responsibilities
Proactively engage with guests, guide customers through mobile tools, host local financial health events, handle complaints and escalated situations, support surrounding Cafés
Seniority
Entry-level, part-time
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