Service Transition Consultant
Core
Partner with project and engineering teams to ensure new and changing services land in production reliably, safely, and with operational foundations; embed in design phases to consult on supportability and reliability.
Role type
Service Transition Consultant (IC)
Builds
Production-ready services and operational foundations for Capital One's delivery initiatives
Domain
Financial Services / IT Service Management / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Service/Support Readiness, ITIL Foundation V4/V5, Agile Project Management, Stakeholder Management, Risk Management, Change Management, Observability, AWS Cloud basics
Preferred skills
Experience in live IT infrastructure environments, Modern application and infrastructure technologies, Process improvement
Technologies
AWS Cloud, Service Operations tooling
Responsibilities
Manage and prioritize service requirements through completion; Consult on supportability and operational readiness during design; Map service dependencies and failure points; Formulate action plans for service risks; Act as Change Manager for production deployment; Drive continual improvement of Service Transition processes.
Seniority
Mid-level, hands-on IC
