Café Ambassador - Back Bay
Core
High-end service specialist and digital banking guide who bridges the gap between digital innovation and human connection in a modern community hub.
Role type
Customer service specialist (banking guide)
Builds
Digital banking adoption and community engagement
Domain
Financial services / Retail banking
Deliverable
product features | client delivery
Required skills
Customer service, problem-solving, de-escalation, digital ecosystem navigation, event hosting, compliance awareness
Preferred skills
Banking experience, G-Suite proficiency, retail experience
Responsibilities
Proactively engage guests to guide them through digital tools, share product value through conversation, host local financial health events, advocate for customers and resolve escalated issues, foster an inclusive environment, adapt to flexible schedules including nights/weekends/holidays
Seniority
Entry-level to Individual Contributor
