Café Banking Specialist- Chicago Area
Core
High-end service specialist and digital banking guide who bridges the gap between digital innovation and human connection in a community hub.
Role type
Senior IC customer service specialist (banking guide)
Builds
Digital banking adoption and community engagement
Domain
Financial services / Retail banking
Deliverable
product features | client delivery
Required skills
Customer service, digital ecosystem guidance, conflict de-escalation, event hosting, compliance adherence, physical mobility
Preferred skills
Banking experience, G-Suite proficiency
Responsibilities
Proactively engage guests to guide them through digital tools, host local financial health events, resolve escalated customer complaints, advocate for customers within compliance frameworks, foster an inclusive environment, adapt to flexible schedules including nights/weekends
Seniority
Entry-level to Mid-level, hands-on IC
