Senior Complaints Insight Specialist
Core
Translate customer complaints data into strategic insights and actionable recommendations to drive operational improvements and risk management.
Role type
Senior Insights Specialist (Complaints & Strategy)
Builds
Data-driven customer insights, strategic investment opportunities, and regulatory reports
Domain
Financial Services / Customer Operations
Deliverable
dashboards & analysis
Required skills
Data storytelling, data visualization, qualitative and quantitative analysis, strategy design, process management, creative problem solving
Preferred skills
Experience in regulated complaints handling environments, proficiency with Google Workspace
Technologies
Google Sheets, Google Slides
Responsibilities
Lead insight projects from problem identification to implementation; Identify real-time dissatisfaction trends; Manage complaints strategy and associated risks; Prepare reports and presentations translating complex data into recommendations; Leverage internal and regulatory data to uncover root causes
Seniority
Senior, hands-on IC