IT Support and Monitoring Team Leader
Core
Lead a technical support and monitoring team to ensure stable service delivery, reduce incident volumes, and improve operational efficiency for Miele appliance components.
Role type
Senior IT Support and Monitoring Team Leader (Player-Manager)
Builds
End-user support services, incident resolution, and operational dashboards for Miele electronic components.
Domain
IT Operations / Service Desk / Monitoring
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership, process improvement, incident management, automation strategy, stakeholder management, data analysis, ITIL framework knowledge, ticketing platform expertise
Preferred skills
Organizational change management, shift-left resolution strategies, knowledge base optimization
Technologies
ServiceNow, ITIL
Responsibilities
Coordinate Service Desk and Monitoring teams, lead recruitment and performance management, identify and implement automation opportunities, design operational dashboards, manage incident and problem resolution, report on KPIs and service performance.
Seniority
Senior, hands-on IC with people management
