Principal Associate, Learning Experience Architect- Work From Home
Core
Lead learning design architect creating cohesive, multi-modal learning journeys and experiences for Card Servicing associates to solve performance gaps and drive business outcomes.
Role type
Principal Associate, Learning Experience Architect
Builds
High-impact learning assets, strategies, and content solutions for customer service agents
Domain
Financial Services / Learning & Development
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Learning strategy & architecture, Needs analysis, Learning science application, Stakeholder consultation, Project management, Content development (multimodal), Design excellence (accessibility/UX), Process improvement
Preferred skills
Performance consulting, Program delivery, Instructional design methodology (ADDIE/SAM/AGILE)
Technologies
Articulate 360 (Storyline, Rise), Camtasia, Snagit, Captivate, Adobe Creative Suite (InDesign, Illustrator, Photoshop, Acrobat)
Responsibilities
Design cohesive learning journeys aligned with business goals, Develop high-quality learning assets across various modalities, Partner with stakeholders to align on project milestones, Lead design excellence routines and refine team processes
Seniority
Principal, hands-on IC with strategic influence