Senior Associate, Process Management Servicing
Core
Senior Associate Process Manager supporting the 'Service My Loan' team by developing business intents, managing third-party vendor delivery, and maintaining process compliance for loan servicing operations.
Role type
Senior Associate Process Manager (Servicing)
Builds
Loan servicing processes and vendor delivery initiatives
Domain
Financial Services / Mortgage Servicing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process management, Project management, Risk management, Vendor management, Business intent development, Process documentation, Quality assurance, Dashboard reporting, Issue resolution, Regulatory compliance
Preferred skills
Business Process Management, Lean, Agile, Six Sigma, PMP certification
Technologies
Microsoft Office, G Suite
Responsibilities
Partner with business partners to develop clear business intents and identify risks; Partner with 3rd party servicing vendors to manage customer servicing; Develop and maintain process documentation and drive continuous process improvements; Perform quality assurance checks on actions to ensure accuracy; Maintain monthly dashboards and reporting; Monitor progression of findings against mitigation plans to ensure timely closure.
Seniority
Senior Associate, hands-on IC