Analyst, Quality Assurance
Core
Ensuring quality standards in US mortgage processes including eviction, sale, and closing activities through voice and non-voice audits.
Role type
Quality Assurance Analyst
Builds
Process improvement initiatives and error reduction strategies for US mortgage operations
Domain
US Mortgage / Real Estate Services
Deliverable
dashboards & analysis
Required skills
US mortgage process knowledge, data analysis, reporting, process improvement identification, problem-solving, Microsoft Excel, quality assurance methodologies
Preferred skills
Analytical skills, attention to detail, project management, regulatory compliance awareness
Responsibilities
Perform quality assurance reviews for voice and non-voice processes, analyze findings and develop comprehensive reports, make data-driven recommendations to reduce process variation, track and follow up on business unit responses to findings, collaborate with management to implement project plans, provide timely reports documenting observations from reviews
Seniority
Mid-level individual contributor