Service Process Coordinator - C05 - OFALLON
Core
Ensures quality of complex loan servicing tasks and resolves escalated issues for diverse loan products.
Role type
Senior IC loan servicing coordinator
Builds
Loan servicing operations and process improvements
Domain
Financial services / Mortgage lending
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Complex loan servicing, process improvement, risk assessment, compliance, mentoring, system troubleshooting, data reconciliation
Preferred skills
Tact and diplomacy, audience diversity awareness, technical principles knowledge
Technologies
None explicitly stated
Responsibilities
Resolve complex loan servicing issues under limited supervision, reconcile historical accounts and perform re-application/re-amortization, mentor and train lower level service processors, identify problems and troubleshoot system issues, represent department at intra-departmental meetings, apply sound ethical judgment regarding business practices
Seniority
Mid-level, hands-on IC