Deskside Support Specialist
Core
Provide technical services to internal customers by identifying, prioritizing, and resolving problems with desktop, laptop, remote desktop, and mobile devices.
Role type
Deskside Support Specialist
Builds
Internal IT operations for desktops, laptops, and mobile devices
Domain
IT Support / Enterprise Infrastructure
Deliverable
client delivery
Required skills
Windows 11 troubleshooting, macOS troubleshooting, Active Directory administration, Citrix VDI support, SCCM software deployment, mobile device support, Exchange/Outlook support, Linux troubleshooting (Ubuntu/Rocky)
Preferred skills
Enterprise environment support, SharePoint experience, Visio experience, Secret/Top-Secret security clearance
Technologies
Windows 11, macOS, iOS, Android, Office 2016, M365, Active Directory, Citrix, SCCM, Ubuntu, Rocky Linux, Exchange, Outlook, Visio, SharePoint
Responsibilities
Monitor tickets and workflows per SLAs, create missing documentation, administer Active Directory accounts, troubleshoot Citrix VDI, perform physical hardware setup and teardown, image systems and deploy software via SCCM, provide rotational 24/7 on-call support, travel to Melbourne and Tampa FL offices
Seniority
Mid-level, hands-on IC
