Sr. Associate Process Manager, Incident Management - Hybrid
Core
Monitor performance of the Enterprise Payments network, respond to technical outages, and execute processes critical to end-user support and incident management.
Role type
Senior Associate Process Manager (Incident Management)
Builds
Operational stability and risk posture for Enterprise Payments money movement rails (ACH, Check, Debit, Wires)
Domain
Financial Services / Payments Operations
Deliverable
dashboards & analysis
Required skills
data reporting and analytics, process or project management, Google Suite, incident management, access management
Preferred skills
BPM Certification, internal business partner support, reporting and analytics, process or project management, Google Suite
Technologies
Google Suite
Responsibilities
Monitor performance of Enterprise Payments network; respond to technical outages impacting customers and associates; establish and maintain formal process documentation; compile and analyze advanced level reporting; interface between Enterprise Payments stakeholders and IT; partner with global teams to ensure round the clock support; support ad hoc, enhancement or business-wide projects
Seniority
Senior, hands-on IC