Process Manager, PULSE Fulfillment Team
Core
Transform customer paperwork into seamless service delivery by managing end-to-end process flow, validating inputs, and keying cases into a BPM system.
Role type
Manager, Process Management
Builds
Operational efficiency and high data integrity for customer service delivery
Domain
Financial Services / Business Process Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process management, Risk management, Project management, Continual improvement, People management, Jira
Preferred skills
PMP, Lean, Agile, Six Sigma, Managing high volume workloads, Managing offshore teams
Responsibilities
Manage and coach a team of case entry specialists, Monitor daily queues to prevent backlog, Conduct audits to ensure data integrity, Track KPIs for SLA compliance, Resolve complex cases and system errors
Seniority
Manager, hands-on leadership