Analyst- Customer Service Operations
Core
Process customer data correction requests to ensure data integrity, compliance, and audit readiness across core systems and CRM platforms.
Role type
Operations Analyst (Data Correction & KYC)
Builds
Accurate customer profiles and compliant data records for financial services clients
Domain
Financial Services / Banking / Regulatory Compliance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Data validation, KYC/AML compliance knowledge, process adherence, analytical thinking, audit trail management, SLA tracking, system updates
Preferred skills
BFSI/fintech industry experience, graduate degree in Commerce/Finance
Technologies
OLM workflow tools, core banking systems, CRM platforms
Responsibilities
Validate customer data modification requests against documentation, perform maker-checker validations, track pending cases to meet SLAs, participate in quality audits, liaise with support and compliance teams, identify process inefficiencies
Seniority
Mid-level, hands-on IC
