Process Manager, PULSE Fulfillment Team
Core
Manage and optimize end-to-end process flows for transforming customer paperwork into service delivery, ensuring data integrity and operational efficiency within a Business Process Management (BPM) system.
Role type
Senior Process Manager
Builds
Seamless service delivery workflows and high-integrity data processing
Domain
Financial Services / Business Process Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, workflow management, quality assurance, SLA tracking, escalation handling, training & onboarding, reporting, process optimization, regulatory adherence, risk mitigation
Preferred skills
Strategic process management, project management, people management, PMP certification, Lean/Agile/Six Sigma expertise, complex project delivery
Technologies
Jira, BPM systems
Responsibilities
Manage and coach a team of case entry specialists; Monitor daily queues to balance workloads and prevent backlog; Conduct audits to ensure data integrity and compliance; Track KPIs to meet turnaround times; Resolve complex cases and system errors; Develop SOPs and lead onboarding; Generate performance reports; Identify workflow bottlenecks and collaborate on system enhancements; Guide the team in regulatory compliance and risk mitigation.
Seniority
Manager, hands-on leadership