Shared Services Process Lead
Core
Driving operational excellence and standardizing 'ways of working' across global functions to improve team-wide prioritization and project management.
Role type
Senior IC process lead (shared services)
Builds
Standardized process frameworks, updated policies, SOPs, and scalable user-centric solutions for HR and global functions.
Domain
Business Process Outsourcing (BPO) / Shared Services / HR Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
process mapping, gap analysis, root cause analysis, value stream mapping, project scoping, risk management, KPI/SLA management, Lean Six Sigma, Scrum, Kaizen, MS Visio, Lucidchart
Preferred skills
policy writing, knowledge management, process training, facilitation, UAT scripting, Workday, Jira, ServiceNow
Responsibilities
Establish standardized process management frameworks; oversee end-to-end project lifecycles; provide strategic support to HR stakeholders; translate business requirements into technical specifications; lead change management strategies and UAT; empower teams to identify efficiency gains and institutionalize new ways of working.
Seniority
Mid-Senior, hands-on IC