Program Manager
Core
Architecting customer experience infrastructure by orchestrating complex workstreams between clients and internal teams to ensure operational readiness and product launch success.
Role type
Senior Program Manager (BPO Operations)
Builds
Customer experience platforms, training materials, and technical documentation for global tech clients.
Domain
Business Process Outsourcing (BPO) / Customer Experience / Technical Content
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Project lifecycle management, cross-functional orchestration, strategic change management, client advocacy, reporting & governance, BPO operations mastery, technical literacy, people & performance management, stakeholder influence
Preferred skills
PMO certification, experience in Training & Design or Technical Writing workstreams, ability to manage rapid-response shifts
Technologies
Project management tools, collaboration platforms, content management systems
Responsibilities
Lead planning, execution, and delivery of moderate to high complexity projects; oversee workflow for Training & Design and Technical Publications; act as lead for organizational or process changes; serve as central hub between Training, Tech Writing, and Engineering; act as primary client-facing contact; monitor project health via KPIs and provide status reports
Seniority
Senior, hands-on IC with strategic oversight