Senior Associate Process Manager (Network Disputes)
Core
Monitor assigned accounts for out-of-balance issues and research to resolve outstanding disputes within the network disputes domain.
Role type
Senior Associate Process Manager
Builds
Process improvements that reduce manual work and complexity
Domain
Financial services / Network Disputes
Deliverable
client delivery
Required skills
Business Process Management, Project Management, Relationship Management, Risk Management, Microsoft Office/G Suite proficiency
Preferred skills
Lean, Agile, Six Sigma, Business Process Management, Project Management certifications
Responsibilities
Partner with cross-functional teams to support disputes resolution and reconciliation, Adhere to departmental procedures and internal controls, Champion process improvements, Resolve complex problems by interpreting policies and guidelines, Coach and train junior levels on processes and performance targets