Manager of Process Management
Core
Lead a team to monitor and analyze network dispute cases, apply final arbitration decisions based on published rules, and enforce governance models.
Role type
Manager of Process Management (Dispute Resolution)
Builds
Dispute resolution outcomes and operational governance for network participants
Domain
Financial services / Network operations
Deliverable
client delivery
Required skills
Team leadership, process management, project management, people management, relationship management, process improvement, cross-functional collaboration
Preferred skills
Lean methodology, Six Sigma, complex problem solving
Responsibilities
Manage and mentor a team of senior associates, partner with cross-functional teams to support dispute resolution, develop and enforce departmental procedures and internal controls, champion process improvements to reduce manual work
Seniority
Manager, hands-on leadership