Senior Manager, Research & User Intelligence (Card Platforms & Data)
Core
Lead research programs to generate actionable insights for product teams, optimizing user intelligence and accelerating learning velocity through multi-method studies.
Role type
Senior Manager, Design Research (Individual Contributor)
Builds
Research platforms, research agents, and cumulative user intelligence repositories
Domain
Fintech / Card Platforms / Data Science
Deliverable
production ML models | product features | dashboards & analysis | research
Required skills
Qualitative and quantitative research, human-centered interactions, analytical thinking, behavioral analytics, UX measurement, data triangulation, stakeholder management, project leadership
Preferred skills
Enterprise research leadership, structured jobs-to-be-done studies, AI tool utilization (Gemini, Claude, NotebookLM), automated research workflows, advanced degree in HCI/Statistics/Data Science
Technologies
Gemini, Claude, NotebookLM
Responsibilities
Plan and conduct connected studies to establish data acquisition mechanisms; Create and evolve research agents and platforms to accelerate learning velocity; Drive collaboration with research ops to enable partner teams; Partner with data scientists and designers to identify and track UX metrics; Utilize behavioral analytics and qualitative insights to produce actionable insights
Seniority
Senior, hands-on IC