Senior Research Operations Program Manager
Core
Building and enabling an impactful research practice by programmatically managing cross-functional teams' research needs and operating a research beta program.
Role type
Senior Research Operations Program Manager
Builds
Research beta program infrastructure, participant panels, and research repositories
Domain
Identity security / AI infrastructure / User Research Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
Program management, research operations, panel management, research methodology, stakeholder alignment, risk mitigation, training/coaching, documentation, accessibility compliance, ethical research standards
Preferred skills
AI tooling knowledge (Claude, Gemini), inclusive research design, UX research approaches, beta/early release evaluation experience
Technologies
Claude, Gemini
Responsibilities
Lead research operations and panel management for beta programming; manage the pipeline of inbound research requests and prioritize projects; develop and maintain research documentation and templates; cultivate user research culture and community; support teams in analyzing and storing findings; conduct primary research with staff and customers; ensure compliance with accessibility, ethical, and privacy standards; contribute to improving research systems; manage participant databases; provide leadership in program management methodologies; identify and mitigate project risks.
Seniority
Senior, hands-on IC with strategic oversight
