Customer Service Project Manager
Core
Overseeing and managing commercial improvement projects within the customer service department, focusing on process optimization, change management, and organizational transformation.
Role type
Senior IC project manager (commercial operations)
Builds
Commercial improvement projects, new process deployments, and organizational change initiatives
Domain
Customer service operations / Commercial excellence
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Project planning and initiation, project execution and monitoring, stakeholder management, risk management, quality assurance, project team leadership, change management, process auditing and analysis, third-party coordination
Preferred skills
PMP certification, familiarity with project management software tools and methodologies
Technologies
Project management software tools
Responsibilities
Define project scope, goals, and deliverables; develop comprehensive project plans with timelines and milestones; coordinate internal resources and third-party vendors; lead change management initiatives; manage project risks and issues; conduct post-project evaluations; lead and coach project team members.
Seniority
Senior, hands-on IC