Change Manager, Customer Experience
Core
Lead change management strategies to support the adoption of Customer Experience programs and initiatives across the organization.
Role type
Change Manager
Builds
Customer Experience programs and operational improvements
Domain
Energy / Customer Experience
Required skills
Change management strategy, Prosci methodology, stakeholder engagement, communication planning, training coordination, project alignment
Preferred skills
APM Project Management certification, Prosci Change Management certification
Technologies
Prosci methodology
Responsibilities
Lead development and execution of change management strategies, partner with Program Management to align plans with timelines, design change strategies based on Prosci methodology, oversee change execution including communication and training, build collaborative relationships with stakeholders
Seniority
Mid-level, hands-on IC
