Project Manager - Customer Services
Core
Lead cross-functional projects from definition through to successful delivery, supporting larger programmes to deliver change to agreed time, cost, and quality standards.
Role type
Senior IC project manager (customer services)
Builds
Changes to processes and people, implementation of new systems
Domain
Insurance and financial services
Required skills
Project lifecycle management, cross-functional team leadership, stakeholder engagement, change management, risk and issue monitoring, project planning and control
Preferred skills
PRINCE2 Practitioner qualification, relevant degree
Technologies
Project management tools
Responsibilities
Define project scope, deliverables, roles, and responsibilities; plan, coordinate, and lead activity from inception into delivery; establish and lead cross-functional project teams; run project meetings; monitor progress, dependencies, risks, and issues; communicate key messages; maintain strong internal and external relationships; contribute to consistent project management standards and best practice.