Technical Customer Support Representative
Core
Provide technical and operational support for customer orders, inquiries, and service incidents within the APAC region, utilizing satellite imagery knowledge.
Role type
Technical Customer Support Representative
Builds
Customer order fulfillment, technical resolutions, and service delivery for APAC clients
Domain
Earth Observation / Satellite Imagery / SaaS
Deliverable
client delivery
Required skills
Order processing, technical troubleshooting, satellite imagery quality control, CRM usage, internal stakeholder coordination, on-call incident management
Preferred skills
GIS tools (QGIS, ESRI ArcMap, ArcPro), Earth Observation domain experience, proactive problem solving
Technologies
Microsoft Office, Outlook, Teams, QGIS, ESRI ArcMap, ESRI ArcPro
Responsibilities
Answer inbound email and phone communications, process orders and prepare quotations, submit support tickets, perform basic quality control on satellite imagery, provide training to peers and customers, coordinate service incident resolution and escalations
Seniority
Mid-level, hands-on IC