Customer Support Specialist
Core
Providing exceptional service and support to international customers via phone, email, and chat, including remote troubleshooting and product information.
Role type
Customer Support Specialist
Builds
Customer satisfaction and resolution for international clients
Domain
Professional audio industry / Technical products
Deliverable
client delivery
Required skills
Remote troubleshooting, problem-solving, CRM management, product knowledge, quotation creation, warranty claims processing, invoicing and customs management, training new team members
Preferred skills
Experience in professional audio industry, technical products
Technologies
Microsoft Office, Dynamics 365 CRM
Responsibilities
Respond to customer inquiries via phone, email, and chat; Resolve customer issues by identifying problems and guiding corrective steps; Document customer interactions in CRM; Process spare parts orders and warranty claims; Monitor invoicing, payment, and shipment including customs formalities; Assist in developing service procedures and troubleshooting documents; Monitor key indicators and report quality issues; Train new team members on support protocols
Seniority
Individual Contributor, experienced