Sr. Operations Representative
Core
Account servicing and customer support for credit card usage, payment verification, and online technical support.
Role type
Senior Operations Representative (Customer Service)
Builds
Customer account resolution and support services
Domain
Financial Services / Credit Cards
Deliverable
client delivery
Required skills
Credit card usage knowledge, payment verification, online technical support, account information management, policy adherence, web-based training completion
Preferred skills
Financial background, Fraud background
Responsibilities
Listen to customers to address issues and questions, update account information, transfer customers to appropriate departments, handle incoming calls for credit card usage info and payment verification, provide online technical support, complete required web-based training
Seniority
Individual Contributor, entry-level to mid-level (7+ months experience)