Patient Services Representative Big Rapids Wound Care
Core
Assist and educate patients, providers, and staff with accessing services, facilitating problem resolution, and navigating the health system via phone, chat, and email.
Role type
Patient Services Representative (Concierge & Registration)
Builds
Patient access services and registration workflows for Big Rapids Hospital Wound Care
Domain
Healthcare / Wound Care
Required skills
Patient registration, appointment scheduling, insurance verification, EHR documentation, clerical functions, supply ordering
Preferred skills
Insurance billing, access management, patient financial services, electronic health records, lab service support
Technologies
EPIC, EHR systems
Responsibilities
Greet and communicate with patients or visitors; answer practice phone calls and schedule appointments; perform patient registration and check-in/out; maintain patient medical records and upload documents; process mail and supply deliveries; identify and remind patients of health maintenance gaps.
Seniority
Entry-level to Junior, hands-on IC