Senior Account Manager- G&A/SGO - FACTS - NBS
Core
End-to-end implementation and account management for Scholarship Granting Organizations (SGOs) using the FACTS Grant & Aid solution.
Role type
Senior Account Manager (Implementation & Support)
Builds
Grant & Aid solution configurations, awarding processes, and specialized reporting for SGOs
Domain
Higher Education / Student Aid Technology
Required skills
Consultative sales support, implementation leadership, relationship management, value-added service guidance, awarding function management, tax law compliance, internal procedure definition, subject matter expertise, cross-functional collaboration, escalated issue resolution
Preferred skills
Advanced Microsoft Excel, integrated AI tools, presentation skills, organizational prioritization, analytical problem-solving
Technologies
FACTS Grant & Aid solution, Microsoft Office suite (Word, PowerPoint, Outlook, Co-Pilot), ADO (ticketing)
Responsibilities
Provide consultative support during sales, lead implementation, build client relationships, guide value-added services, manage awarding functions, stay informed on tax laws, define internal procedures, serve as SME, foster cross-department communication, manage escalated issues, represent team in leadership absence, manage functionality tickets, support training initiatives
Seniority
Senior, hands-on IC