Patient Services Representative
Core
Deliver top-notch healthcare service by providing registration, concierge, and clerical services to patients.
Role type
Patient Services Representative (Administrative/Registration)
Builds
Patient registration workflows, appointment schedules, and insurance authorization records.
Domain
Healthcare / Patient Administration
Deliverable
product features
Required skills
Patient registration, appointment scheduling, insurance authorization verification, EMR/EHR scanning, medical record review, external referral portal navigation, deposit reconciliation, retroactive denial appeals, team training support
Preferred skills
None stated
Technologies
EPIC, EMR/EHR systems
Responsibilities
Register patients in treatment rooms with high-level discernment; perform administrative functions including check-out, scheduling, and referral management; obtain and verify insurance authorizations; scan and upload documents to EPIC; assist with training new team members; participate in safety initiatives.
Seniority
Entry-level to Mid-level, hands-on IC