Senior Patient Services Rep Surgery Scheduling
Core
Deliver top-notch healthcare service by providing registration, concierge, and clerical services to patients in a neurosurgery/spine setting.
Role type
Senior Patient Services Representative (Surgery Scheduling)
Builds
Patient registration, appointment scheduling, insurance authorization, and medical record management for neurosurgery/spine procedures.
Domain
Healthcare / Neurosurgery & Spine
Required skills
Complex patient problem solving, Insurance billing and authorization, Electronic Health Records (EHR) management, Appointment scheduling, Medical record review, Referral portal navigation, Team training
Preferred skills
None stated
Technologies
EPIC, EMR/EHR systems
Responsibilities
Register patients in treatment rooms with high-level discernment; Schedule patient appointments, incoming/outgoing referrals, surgeries, and tests; Obtain and verify insurance authorizations; Assist with retroactive insurance denials and appeals; Perform complex EMR/EHR scanning and faxing to EPIC; Assist with training new team members.
Seniority
Senior, hands-on IC