Sr Client Service Manager
Core
Lead delivery of administrative services for large and complex client accounts, ensuring project deliverables are completed on time and driving operational excellence.
Role type
Senior Client Service Manager (Healthcare Benefits Administration)
Builds
Administrative services for large healthcare client accounts
Domain
Healthcare industry, Benefits Administration
Deliverable
client delivery
Required skills
Benefits administration principles, root cause analysis, project management, cross-functional collaboration, invoicing accuracy, annual enrollment process management, system testing workflows, process improvement
Preferred skills
Strategic service planning, persuasive communication, leadership, problem-solving
Technologies
Internal task management tool, root cause analysis tool, call center tools
Responsibilities
Lead delivery of administrative services for large and complex client accounts; Review monthly invoices for accuracy; Lead the annual enrollment process including reviewing plan design changes; Lead testing workflows for clients and internal teams; Collaborate with call centers to ensure accurate information and timely training; Analyze and interpret client materials for benefit administration; Draft and maintain work orders for client requests.
Seniority
Senior, hands-on IC