Hospitality Associate
Core
Provide support to patients, families, and guests throughout the hospital, including way-finding, service recovery, and event planning.
Role type
Hospitality Associate (Guest Services)
Builds
Patient and family experience within the hospital environment
Domain
Healthcare / Hospital Operations
Deliverable
physical/clinical work
Required skills
conflict resolution, event planning, vehicle assistance, volunteer supervision, safety compliance, lost and found management, liaison communication
Preferred skills
college degree
Technologies
none stated
Responsibilities
Greet patients and visitors, provide way-finding, resolve service issues, assist with vehicle entry/exit, manage lost and found, organize patient events, supervise volunteers, maintain cleanliness and safety standards
Seniority
Entry-level to Mid-level, hands-on IC